I am concerned about the hygiene aspects of products rented as it may have been used before.
Don’t be. It is an absolute guarantee from us that the product you receive will be spic and span. We take great care to ensure this. Every product is professionally cleaned and maintained throughout.
What if the product I rent is not functioning properly?
Wont happen. Every product we send out is quality checked before dispatch to ensure that the product functions exactly as promised. We encourage you to thoroughly check the product at the time of delivery itself or immediately after. If, by any chance, the product you have received is in a non-functional state, please contact us and we will replace it for you, at the earliest.
There is a product I am keen to rent for my next trip but it is currently not listed on your gearshop. Can you procure it for me?
Please get in touch with us through website/phone/ email. We are continually adding products to our catalogue and your interest will only expedite the product’s addition. The more time you give us, the better – so please share with us your rental product requests as soon as you start planning your next trip.
Will accessories required for the product to function, be included along with the product?
We have specified the accessories that come with the product in the individual product page. Any additional accessory required shall have to be procured by you separately. Please note that all electronic gadgets may require adapters if you are going outside India (these are normally not included with the product). Please ensure that at the time of product pick up, you return all the provided accessories.
Why do I need to pay a deposit? How will I get it back?
We have tried to keep the deposit as low as possible to cover for basic repair costs in case of product damage during use by you. On return of the product, we shall process your deposit refund within 2 business days, as long as the product inspection confirms everything is in order.
Please ensure you provide us with your bank details in time for an online transfer of your deposit.
What do I need to take care of during order delivery?
We will coordinate with you a suitable time to come for delivery. Please ensure that you are present at the time of delivery. You may need to provide your identity and address proof to our delivery executive as also sign our product delivery inspection checklist.
What do I need to take care of during order pick up?
Please keep all products to be returned ready for pick up and appropriately packed, on the rental end date. Our executive will do a quick inspection of the product and may take pictures of the product, if required, to record the state of the product at the time of pick up.
Please note, if the product is being rented from a Vendor inventory, they may have other specific requirements. Please check the product webpage for additional information.
How will my rental fee be impacted if product is delivered or picked up late or early?
We will not charge you if we delay pick up of the product at the end of the rental period.
However, if we come for a pick up as per schedule and you are not present or unable to return the product, we will charge you rental fee for the additional days the product is in your possession till the pick up happens (we will pick up on all days except public holidays)
I loved the product I have rented. How can I keep it?
You may be able to. Please contact us atleast a day before the end of the rental period and we will provide you with a Buy price for the product.
